What We Do
Residential Restoration
Protect your home and family with rapid water extraction, drying, and mould prevention, restoring your property safely and efficiently.
Commercial Solutions
Minimise downtime and disruption. Our certified technicians restore offices, shops, and warehouses so your business can keep operating.
24/7 Emergency Response
Day or night, our Melbourne team is ready to respond within hours with professional drying and restoration equipment.
Trusted Local Team
Proudly serving Melbourne and surrounding suburbs for over 3 decades — from the CBD to Doncaster, Brighton, and Dandenong.
Comprehensive Water Damage Restoration Across Melbourne
At Flood Assist, we provide comprehensive water damage restoration services across Melbourne, handling every stage from the initial call to the final repair. Whether it’s a burst pipe in an apartment or a flooded commercial space, our team responds fast with the right equipment and expertise to restore your property safely.
We focus on more than just drying your space. Every job includes a detailed moisture inspection, targeted drying plans, and preventive treatment to stop mold before it spreads. With advanced dehumidifiers, air movers, and thermal imaging, we ensure hidden water is fully removed — protecting your structure and preventing long-term issues.
Our experienced Melbourne technicians are trained to assess the full extent of damage, provide clear communication, and deliver high-standard restoration backed by years of industry knowledge. From first inspection to complete recovery, we help you return to normal life quickly and confidently.
Testimonials
Why Choose Us
Certified Water Damage Specialists
Our technicians are fully IICRC-certified and experienced in every part of water damage restoration, from moisture mapping to structural drying. You can count on qualified professionals who follow strict Australian Standards for every job.
Fast Local Response Across Melbourne
When water damage strikes, time is of the essence. Our locally based Melbourne team is available 24/7 and can typically arrive within hours to initiate the drying and recovery process promptly.
Advanced Drying & Detection Technology
We use industrial-grade air movers, dehumidifiers, and thermal imaging technology to detect and remove hidden moisture that others may miss, ensuring a comprehensive and lasting restoration.
Transparent Process & Clear Communication
From the initial inspection to the final report, we keep you informed at every stage. You’ll know exactly what’s happening, why it’s needed, and when your property will be fully restored.
Safe, Environmentally Conscious Methods
We prioritise health and sustainability — using safe antimicrobial treatments and efficient equipment to reduce energy use while preventing mould growth.
Trusted by Melbourne Homeowners & Businesses
With years of local experience, we’ve helped countless homes, offices, and retail spaces recover from floods, leaks, and storm damage. Our reputation is built on reliability, quality, and genuine care for the communities we serve.
Our Restoration Process
When water damage occurs, every minute counts. Our proven step-by-step process ensures that your property is restored safely, efficiently, and to industry standards, regardless of its size or the cause of the incident.
1. Rapid Assessment & Moisture Mapping
Once we arrive, our Melbourne technicians perform a full inspection using thermal cameras and digital moisture meters. We identify the water source, measure the extent of saturation, and create a tailored drying plan for your property.
2. Emergency Water Extraction
We remove standing water fast using high-powered extraction equipment. Quick removal minimises secondary damage such as swelling, staining, or mould growth.
3. Structural Drying & Dehumidification
Industrial-grade air movers and dehumidifiers are strategically positioned to extract moisture from walls, flooring, and cavities. We monitor the readings daily until they confirm safe humidity levels.
4. Cleaning & Sanitisation
All affected areas are cleaned and treated with professional antimicrobial products. This prevents odours and protects against bacteria or mould spores that can develop after water exposure.
5. Mould Prevention & Air Quality Control
Our team applies preventative measures to ensure hidden moisture doesn’t lead to future problems. Air filtration units help restore healthy indoor air quality during the drying process.
6. Final Inspection & Restoration Report
Before completion, we re-inspect every area, confirm that moisture levels are back to normal, and provide a detailed restoration report for your records or future maintenance purposes.
Don’t delay, call now
02 4011 8690
Emergency Hotline Monday to Sunday 24/7
Project Management Monday to Sunday 6:00am–10:00pm
Administration Enquiries Monday to Friday 9:00am–5:00pm
Or Request Water Damage Restoration Service
Fill out this form for urgent water damage restoration, extraction and drying services within your property. (Please note that we do not offer plumbing or roof repair services.)
Common Causes of Water Damage in Melbourne
Melbourne’s unpredictable weather and ageing infrastructure mean water damage can happen in many ways, often when you least expect it. Knowing the most common causes helps you act quickly and prevent further damage.
1. Heavy Rain & Flash Flooding
Sudden downpours and stormwater overflow can cause flooding in basements, garages, and ground-floor rooms. Our team is experienced in flood response across Melbourne’s most affected suburbs.
2. Burst or Leaking Pipes
Older plumbing systems and temperature changes can cause pipes to burst or joints to fail. Even a slow leak can eventually saturate walls and flooring.
3. Roof Leaks & Blocked Gutters
Clogged gutters or cracked roof tiles let rainwater seep into ceilings and insulation. Early detection and proper drying prevent costly structural issues.
4. Appliance & Hot Water Failures
Dishwashers, washing machines, and hot water systems are frequent culprits. We can quickly extract and dry affected areas to avoid mould growth and electrical hazards.
5. Bathroom & Drainage Overflows
Showers, toilets, or floor drains can overflow because of blockages or poor waterproofing. This can damage subfloors or nearby rooms if not addressed promptly.
6. Groundwater & Rising Damp
Low-lying Melbourne suburbs and properties with poor drainage can suffer from groundwater seepage or rising damp. Our moisture detection tools identify and treat the source to stop recurring damage.
Residential vs Commercial Restoration
Every water damage situation is unique, just like the needs of homes and businesses. At Flood Assist, we tailor our restoration approach to your property, ensuring fast recovery and lasting results.
Residential Restoration
When your home is affected by water damage, speed and safety come first. Our Melbourne team responds 24/7 to protect your property, salvage belongings, and prevent mould before it spreads. We use quiet, efficient drying systems designed for residential spaces and take care to minimise disruption to your daily life. From burst pipes to roof leaks, we help homeowners restore comfort and peace of mind as quickly as possible.
Common residential issues we handle:
- Flooded floors or carpets
- Ceiling or wall leaks
- Mould or odour after rain
- Bathroom or laundry overflows
Commercial & Industrial Restoration
For Melbourne businesses, water damage can result in downtime, lost revenue, and health risks for staff and customers. That’s why we offer fast, large-scale drying and restoration services specifically designed for commercial environments. We work closely with business owners, property managers, and builders to restore operations safely and efficiently. Our team often works after-hours to minimise disruption.
Industries we service:
- Offices and retail stores
- Restaurants and hospitality venues
- Warehouses and industrial facilities
- Strata and managed properties
Our Equipment & Technology
We use industry-leading equipment to deliver safe, effective, and fast water damage restoration across Melbourne. Our investment in advanced technology ensures every job is completed to the highest standard, with precision, care, and lasting results.
1. High-Capacity Water Extractors
Our commercial-grade extraction systems quickly remove standing water from carpets, floors, and sub-surfaces, reducing the risk of secondary damage.
2. Industrial Air Movers
Strategically positioned air movers create airflow that accelerates the drying process, preventing mould and moisture retention in walls, floors, and cavities.
3. Dehumidifiers & Climate Control Units
Powerful refrigerant and desiccant dehumidifiers manage humidity and stabilise the indoor environment, protecting both structure and contents.
4. Thermal Imaging & Moisture Meters
We use infrared thermal cameras and digital moisture readers to detect hidden water within walls, ceilings, and insulation, ensuring that nothing is missed.
5. Air Filtration & Odour Control Systems
Our HEPA air scrubbers and ozone units purify air and eliminate odours caused by damp or bacteria, restoring healthy indoor air quality.
6. Antimicrobial & Mould Prevention Treatments
Professional-grade antimicrobial solutions prevent mould spores and bacteria from growing after water exposure, protecting both your property and wellbeing.
Serving Melbourne Wide
Altona
Bayswater
Beaconsfield
Berwick
Blackburn
Craigieburn
Cranbourne
Croydon
Dandenong
Eastern Suburbs
Epping
Frankston
Greensborough
Knox
Langwarrin
Melton
Mill Park
Narre Warren
Noble Park
Point Cook
Sunbury
All suburbs in less than 60 minutes!
Frequently Asked Questions
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